Relationships among Organizational-Based Self-Esteem, Social Exchange, and Turnover Intention of Hotel Employees: Impact of Job Dedication

Dalgic A., AKGÜNDÜZ Y.

JOURNAL OF QUALITY ASSURANCE IN HOSPITALITY & TOURISM, vol.23, no.1, pp.176-195, 2022 (ESCI) identifier identifier

  • Publication Type: Article / Article
  • Volume: 23 Issue: 1
  • Publication Date: 2022
  • Doi Number: 10.1080/1528008x.2020.1864563
  • Journal Name: JOURNAL OF QUALITY ASSURANCE IN HOSPITALITY & TOURISM
  • Journal Indexes: Emerging Sources Citation Index (ESCI), Scopus, Academic Search Premier, IBZ Online, ABI/INFORM, Business Source Elite, Business Source Premier, CAB Abstracts, Food Science & Technology Abstracts, Hospitality & Tourism Complete, Hospitality & Tourism Index, Veterinary Science Database, DIALNET
  • Page Numbers: pp.176-195
  • Keywords: Turnover intention, job dedication, social exchange, organizational-based self-esteem
  • Dokuz Eylül University Affiliated: Yes

Abstract

High employee turnover causes unwanted costs such as finances and time for hotels, on the other hand, it results in negative consequences such as the decline of employee productivity and service quality offered. Therefore, it is necessary to determine and decrease the factors that cause the turnover intention that occurred before turnover behavior. This study was designed to verify the effects of organizational-based self-esteem and social exchange on the turnover intention of hotel employees. In addition, it aimed to test the mediating role of job dedication. The data used in the empirical analysis were collected from 416 hotel employees in Turkey based on convenience sampling. Structural equation modeling was used to examine the hypothesized relationships. The results suggest that organizational-based self-esteem and social exchange in hotels could improve employee job dedication, thereby decreasing their turnover intentions.