THE EVALUATION OF CONSUMER COMPLAINTS AS AN ORGANIZATIONAL LEARNING TOOL: A RESEARCH ON COMPLAINTS TOWARDS LODGING ENTERPRISES AND TOUR OPERATORS

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Copy For Citation

Yılmaz Ö. D.

Atatürk Üniversitesi İktisadi ve İdari Bilimler Dergisi, vol.28, no.4, pp.131-148, 2014 (Peer-Reviewed Journal)

• Publication Type: Article / Article
• Volume: 28 Issue: 4
• Publication Date: 2014
• Journal Name: Atatürk Üniversitesi İktisadi ve İdari Bilimler Dergisi
• Journal Indexes: TR DİZİN (ULAKBİM)
• Page Numbers: pp.131-148
• Dokuz Eylül University Affiliated: Yes