Future of Customer Complaint Behaviour: A Multi-agent Perspective within e-Retailing Industry


YILDIRIM C., DENKTAŞ ŞAKAR G.

in: New Communication Approaches in the Digitalized World, Erciş, Mehmet Serdar, Başar, Enes Emre, Editor, Cambridge Scholars Publishing, Newcastle upon Tyne, pp.508-538, 2020

  • Publication Type: Book Chapter / Chapter Vocational Book
  • Publication Date: 2020
  • Publisher: Cambridge Scholars Publishing
  • City: Newcastle upon Tyne
  • Page Numbers: pp.508-538
  • Editors: Erciş, Mehmet Serdar, Başar, Enes Emre, Editor
  • Dokuz Eylül University Affiliated: Yes