C. YILDIRIM And G. DENKTAŞ ŞAKAR, "Future of Customer Complaint Behaviour: A Multi-agent Perspective within e-Retailing Industry," In New Communication Approaches in the Digitalized World , Newcastle upon Tyne: Cambridge Scholars Publishing, 2020, pp.508-538.
YILDIRIM, C. And DENKTAŞ ŞAKAR, G. Future of Customer Complaint Behaviour: A Multi-agent Perspective within e-Retailing Industry. 2020. In New Communication Approaches in the Digitalized World , Cambridge Scholars Publishing, Newcastle upon Tyne, 508-538.
YILDIRIM, C., & DENKTAŞ ŞAKAR, G., (2020). Future of Customer Complaint Behaviour: A Multi-agent Perspective within e-Retailing Industry. New Communication Approaches in the Digitalized World (pp.508-538), Newcastle upon Tyne: Cambridge Scholars Publishing.
YILDIRIM, CANSU, And GÜL DENKTAŞ ŞAKAR. "Future of Customer Complaint Behaviour: A Multi-agent Perspective within e-Retailing Industry." In New Communication Approaches in the Digitalized World , 508-538. Newcastle upon Tyne: Cambridge Scholars Publishing, 2020
YILDIRIM, CANSU And DENKTAŞ ŞAKAR, GÜL D. . "Future of Customer Complaint Behaviour: A Multi-agent Perspective within e-Retailing Industry." New Communication Approaches in the Digitalized World , Cambridge Scholars Publishing, 2020, pp.508-538.
YILDIRIM, C. And DENKTAŞ ŞAKAR, G. (2020) "Future of Customer Complaint Behaviour: A Multi-agent Perspective within e-Retailing Industry", New Communication Approaches in the Digitalized World . Newcastle upon Tyne: Cambridge Scholars Publishing.
@bookchapter{bookchapter, author ={CANSU YILDIRIM And author ={GÜL DENKTAŞ ŞAKAR}, chaptertitle={Future of Customer Complaint Behaviour: A Multi-agent Perspective within e-Retailing Industry}, booktitle={ New Communication Approaches in the Digitalized World}, publisher={Cambridge Scholars Publishing}, city={Newcastle upon Tyne},year={2020} }