A QFD and SERVQUAL Approach to Hotel Service Design

KAPUÇUGİL İKİZ A., MASOUDİ A.

II. Ulusal Kalite Fonksiyon Göçerimi Sempozyumu, İzmir, Turkey, 18 - 21 March 2008, pp.155-169

  • Publication Type: Conference Paper / Full Text
  • City: İzmir
  • Country: Turkey
  • Page Numbers: pp.155-169
  • Dokuz Eylül University Affiliated: Yes