The effect of service failure on emotions, word-of-mouth and repurchase intentions: A case of failure in a tattoo parlour

YILDIRIM C.

Global Conference on Services Management, 3 - 07 Ekim 2017

  • Yayın Türü: Bildiri / Özet Bildiri
  • Dokuz Eylül Üniversitesi Adresli: Evet