YILDIRIM, C. 2017. The effect of service failure on emotions, word-of-mouth and repurchase intentions: A case of failure in a tattoo parlour. Global Conference on Services Management .

YILDIRIM, C., (2017). The effect of service failure on emotions, word-of-mouth and repurchase intentions: A case of failure in a tattoo parlour . Global Conference on Services Management

YILDIRIM, CANSU. "The effect of service failure on emotions, word-of-mouth and repurchase intentions: A case of failure in a tattoo parlour," Global Conference on Services Management, 2017

YILDIRIM, CANSU. "The effect of service failure on emotions, word-of-mouth and repurchase intentions: A case of failure in a tattoo parlour." Global Conference on Services Management , 2017

YILDIRIM, C. (2017) . "The effect of service failure on emotions, word-of-mouth and repurchase intentions: A case of failure in a tattoo parlour." Global Conference on Services Management .

@conferencepaper{conferencepaper, author={CANSU YILDIRIM}, title={The effect of service failure on emotions, word-of-mouth and repurchase intentions: A case of failure in a tattoo parlour}, congress name={Global Conference on Services Management}, city={}, country={}, year={2017}}