Examining Studies on the Relationship Between Employee Experience and Digital Transformation Through Bibliometric Analysis


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Özmen Ö. N., Gökhan S.

International SOCIAL SCIENCES STUDIES Journal, cilt.10, sa.8, ss.1313-1323, 2024 (Hakemli Dergi)

Özet

Digital technologies have caused significant changes in the business world. As businesses strive to adapt to these changes, they are compelled not only to redesign their technological infrastructure but also to restructure their entire operational systems. The success of the redesigned business system in the digital transformation process is based on the partnership between digital technology and human resources. The digital transformation process also influences the shaping of employee experience. There has been a notable increase in studies related to the concept of employee experience, which encompasses all perceptions of employees before and after starting a job. The aim of this study is to explore the current state of the concept of employee experience in the literature, to shed light on the relationship between digital transformation and employee experience by examining the current status of related studies, and to propose new ideas for future research. For this purpose, studies addressing the concepts of "digital transformation and employee experience" together in the Web of Science database were scanned, and 122 articles were identified. The articles were analyzed using bibliometric analysis techniques to determine their distribution by year, the most influential authors, journals, citation topics, micro-citation topics, most frequently used keywords, and the similarity maps of the articles.