KYBERNETES, cilt.45, sa.2, ss.297-322, 2016 (SCI-Expanded)
Purpose - The purpose of this paper is to describe the characteristics of complexity and how a retail supply chain can contain complexity in itself. A case has been provided to show the measurement of complexity with/without information sharing and the relation of complexity with the performance measures. Quantification of the complexity will help the practitioners to take strategic actions.