Quality and reliability corner: Reliability of service systems and an application in student office
International Journal of Quality and Reliability Management, cilt.19, sa.2, ss.206-211, 2002 (Scopus)
- Yayın Türü: Makale / Tam Makale
- Cilt numarası: 19 Sayı: 2
- Basım Tarihi: 2002
- Doi Numarası: 10.1108/02656710210413525
- Dergi Adı: International Journal of Quality and Reliability Management
- Derginin Tarandığı İndeksler: Scopus
- Sayfa Sayıları: ss.206-211
- Anahtar Kelimeler: Reliability, Service quality, Service systems
- Dokuz Eylül Üniversitesi Adresli: Evet
Özet
Service processes have different performance requirements than those of production processes because of their characteristics. In literature, a few studies can be seen in the field of reliability of service processes. Generally, reliability of service processes is taken into consideration in a verbal sense and regarded that "reliability is satisfied by delivering service to customers on time." In this study, a procedure to determine the reliability of service processes is suggested and the procedure is applied in a student's office. © MCB UP Ltd.