Testing the Superiority and Dimensionality of SERVQUAL vs SERVPERF in Higher Education

BAYRAKTAROĞLU A. G., ATREK B.

Quality Management Journal, vol.17, no.1, pp.47-59, 2010 (Scopus)

  • Publication Type: Article / Article
  • Volume: 17 Issue: 1
  • Publication Date: 2010
  • Journal Name: Quality Management Journal
  • Journal Indexes: Scopus, ABI/INFORM, Business Source Elite, Business Source Premier, DIALNET
  • Page Numbers: pp.47-59
  • Dokuz Eylül University Affiliated: Yes