Maritime transportation plays a vital role in the flow of various cargoes
within a supply chain system. In this context, seaports have also started
undertaking the provision of value-added services in the supply chain
management, where logistics costs and service effectiveness are vital. Terminals
that handle dry bulk cargoes which have low unit prices and high elasticity to
transportation prices, and general cargoes that require different planning and
management for almost each operation have significant roles in the chain as well.
This study aims to determine and evaluate the role of dry bulk and general cargo
terminals in the supply chain with the value-added logistic services by focusing on
Aliağa Region. Delphi technique has been employed to shed light on the role of
the dry bulk and general cargo terminals and manufacturers in the scope of
supply-chain and logistics-based components. Findings indicate that service
effectiveness is important as well as operational efficiency in such terminals and
service characteristics should be improved to become more supply-chain oriented.
Value-added services are considered as a differentiation factor where customers
pay great attention.