Perceived organizational trust as an antecedent of organizational citizenship behaviour: Findings from lodging enterprises in turkey

Yılmaz Ö. D.

Tourismos, cilt.10, sa.1, ss.149-165, 2015 (Scopus) identifier

  • Yayın Türü: Makale / Tam Makale
  • Cilt numarası: 10 Sayı: 1
  • Basım Tarihi: 2015
  • Dergi Adı: Tourismos
  • Derginin Tarandığı İndeksler: Scopus, CAB Abstracts, Hospitality & Tourism Complete, Hospitality & Tourism Index
  • Sayfa Sayıları: ss.149-165
  • Anahtar Kelimeler: Lodging enterprises, Organizational citizenship behaviour, Perceived organizational trust, Tourism sector
  • Dokuz Eylül Üniversitesi Adresli: Evet

Özet

© University of the Aegean.Two concepts that have just made their way into research on management of tourism enterprises are perceived organizational trust (POT) and organizational citizenship behaviour (OCB). Trust and citizenship behaviours of employees have become a central variable in regard to the well-being of organizations. Although the studies of these subjects have increased markedly in the past decade little effort has spotlighted on the relationship between POT and OCB from the point of tourism sector. Therefore in this study the relationship between POT and OCB is examined in Turkey with 412 participants. The analyses found support for 7 hypotheses, including support for a strong relationship between POT and OCB. Contrary to expectations, there were no significant differences between some dimensions of OCB and POT. By the help of findings it is expected to contribute to the theoretical studies in the field of tourism.