PERFORMANCE EVALUATION OF GROUND OPERATIONS AGENTS WITH GREY PIPRECIA AND GREY MARCOS

Özdağoğlu A., Keleş M. K., Işıldak B., Ustaömer T. C.

Transport & Logistics: the Internatiol Journal, cilt.21, sa.51, ss.43-57, 2021 (Hakemli Dergi)

  • Yayın Türü: Makale / Tam Makale
  • Cilt numarası: 21 Sayı: 51
  • Basım Tarihi: 2021
  • Dergi Adı: Transport & Logistics: the Internatiol Journal
  • Derginin Tarandığı İndeksler: Other Indexes
  • Sayfa Sayıları: ss.43-57
  • Dokuz Eylül Üniversitesi Adresli: Evet

Özet

Abstract

In this study, the performance of four ground operations agents working in a ground handling company was evaluated using Grey Piprecia and Grey Marcos methods, which are multi criteria decision making methods. As a result of the evaluation of criteria, the criteria of "mastery of technical issues in the job description", "ability to take initiative in difficult situations", and "effective communication skill" ranked first, second and third, respectively. In the performance evaluation, ground operations agent A1 was the best performer. Very few studies using Grey PIPRECIA and Grey MARCOS methods are available in the literature. However, until now there has been no study regarding the performance evaluation of ground operations agents using mentioned methods. With these aspects, the study will fill an important gap in the literature.   

http://people.fberg.tuke.sk/tnl/index.php/tnl/article/view/83