Service Failure, Tourist Complaints, and Service Recovery

DUMAN T., Kozak M.

HANDBOOK OF TOURIST BEHAVIOR, vol.16, pp.145-158, 2009 (SSCI) identifier

  • Publication Type: Article / Article
  • Volume: 16
  • Publication Date: 2009
  • Journal Name: HANDBOOK OF TOURIST BEHAVIOR
  • Journal Indexes: Social Sciences Citation Index (SSCI)
  • Page Numbers: pp.145-158
  • Dokuz Eylül University Affiliated: No