Microfoundations of firm capabilities in the context of international business exploring the role of export department employees employees

HIZARCI PAYNE A. K., KATRİNLİ A.

MANAGEMENT RESEARCH REVIEW, cilt.44, sa.1, ss.59-93, 2021 (ESCI) identifier identifier

  • Yayın Türü: Makale / Tam Makale
  • Cilt numarası: 44 Sayı: 1
  • Basım Tarihi: 2021
  • Doi Numarası: 10.1108/mrr-12-2019-0548
  • Dergi Adı: MANAGEMENT RESEARCH REVIEW
  • Derginin Tarandığı İndeksler: Emerging Sources Citation Index (ESCI), Scopus, ABI/INFORM, Business Source Elite, Business Source Premier, Index Islamicus, INSPEC
  • Sayfa Sayıları: ss.59-93
  • Anahtar Kelimeler: Export performance, International business, Dynamic capability, Microfoundations, Export department, RESEARCH-AND-DEVELOPMENT, RESOURCE-BASED VIEW, SUBSIDIARY ABSORPTIVE-CAPACITY, MARKET-ORIENTED BEHAVIOR, MNC KNOWLEDGE TRANSFER, DYNAMIC CAPABILITIES, ENTREPRENEURIAL ORIENTATION, QUALITATIVE RESEARCH, ORGANIZATIONAL AMBIDEXTERITY, STRATEGIC MANAGEMENT
  • Dokuz Eylül Üniversitesi Adresli: Evet

Özet

Purpose This study aims to investigate how employees in export departments help firms develop dynamic capabilities that drive firm performance in global markets. It draws from the previous scholarship in organizational behavior and international business. Design/methodology/approach Since microfoundations of firm capabilities have not received adequate attention in the context of international business, a qualitative research was carried out by conducting semistructured interviews with export managers to provide new theoretical and practical insights about the role of export department employees in developing firm capabilities. Findings The results show that organizational citizenship behavior and communication skills are the most highlighted characteristics of export department employees that underpin the improvement of firm capabilities, which in turn, boosts export performance. In addition, teamwork emerged as another contributing factor to firm capabilities. Originality/value This study addresses the microlevel foundations of firm capabilities within the context of international business by uncovering the characteristics of export department employees and their team-level contributions to the capabilities of exporting firms.