The effect of employee advocacy and perceived organizational support on job embeddedness and turnover intention in hotels

AKGÜNDÜZ Y., Sanli S. C.

JOURNAL OF HOSPITALITY AND TOURISM MANAGEMENT, cilt.31, ss.118-125, 2017 (SSCI, Scopus) identifier identifier

  • Yayın Türü: Makale / Tam Makale
  • Cilt numarası: 31
  • Basım Tarihi: 2017
  • Doi Numarası: 10.1016/j.jhtm.2016.12.002
  • Dergi Adı: JOURNAL OF HOSPITALITY AND TOURISM MANAGEMENT
  • Derginin Tarandığı İndeksler: Social Sciences Citation Index (SSCI), Scopus
  • Sayfa Sayıları: ss.118-125
  • Anahtar Kelimeler: Employee advocacy, Job embeddedness, Turnover intention, Perceived organizational support
  • Dokuz Eylül Üniversitesi Adresli: Evet

Özet

This research focuses on the fact that when the employees see that their interests are protected and a favor is done for them, they display positive behaviors in return. Therefore, this study is based on Social Exchange Theory and the Norm of Reciprocity Theory and it tries to investigate the effect of employee advocacy and perceived organizational support on job embeddedness and turnover intention. Data was collected from hotels in the Turkish cities of Antalya, Istanbul, and Mersin. The hypotheses are tested through multiple regression analyses. Drawing data from 400 valid questionnaires, this study argues that perceived organizational support has a significant positive effect on hotel employees' job embeddedness and has a significant negative effect on their turnover intention. This study also finds that although employee advocacy has a significant positive effect on hotel employees' job embeddedness, it does not have a significant effect on their turnover intention. On the basis of these findings, this study provides practical implications for hotel managers regarding employee advocacy and perceived organizational support. (C) 2017 The Authors.