The influence of self-esteem and role stress on job performance in hotel businesses

AKGÜNDÜZ Y.

INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT, vol.27, no.6, pp.1082-1099, 2015 (SSCI) identifier identifier

  • Publication Type: Article / Article
  • Volume: 27 Issue: 6
  • Publication Date: 2015
  • Doi Number: 10.1108/ijchm-09-2013-0421
  • Journal Name: INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT
  • Journal Indexes: Social Sciences Citation Index (SSCI), Scopus
  • Page Numbers: pp.1082-1099
  • Keywords: Role conflict, Job performance, Hotels, Self-esteem, Role ambiguity, Role overload, Role stress, WORK-FAMILY CONFLICT, ROLE AMBIGUITY, ORGANIZATIONAL STRESS, TASK-PERFORMANCE, SATISFACTION, OUTCOMES, SERVICE, CONSEQUENCES, DETERMINANTS, FACILITATION
  • Dokuz Eylül University Affiliated: No

Abstract

Purpose - The main purpose of this study is to explore the influence of self-esteem and role stress on job performance in the hotel businesses. Moreover, the research aims to discover which role stress factors, i.e. role ambiguity, role conflict and role overload, have the most detrimental effect on an employee's role stress in the hotel businesses.