INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT, vol.27, no.6, pp.1082-1099, 2015 (SSCI)
Article / Article
INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT
Social Sciences Citation Index (SSCI), Scopus
Role conflict, Job performance, Hotels, Self-esteem, Role ambiguity, Role overload, Role stress, WORK-FAMILY CONFLICT, ROLE AMBIGUITY, ORGANIZATIONAL STRESS, TASK-PERFORMANCE, SATISFACTION, OUTCOMES, SERVICE, CONSEQUENCES, DETERMINANTS, FACILITATION
Dokuz Eylül University Affiliated:
Purpose - The main purpose of this study is to explore the influence of self-esteem and role stress on job performance in the hotel businesses. Moreover, the research aims to discover which role stress factors, i.e. role ambiguity, role conflict and role overload, have the most detrimental effect on an employee's role stress in the hotel businesses.