Improvement toolbox design for EFQM criteria

Kocakoç I. D., Ikiz A. K., Göktepe E.

International Journal for Quality Research, vol.6, no.4, pp.313-320, 2012 (ESCI) identifier

  • Publication Type: Article / Article
  • Volume: 6 Issue: 4
  • Publication Date: 2012
  • Journal Name: International Journal for Quality Research
  • Journal Indexes: Emerging Sources Citation Index (ESCI), Scopus, Directory of Open Access Journals
  • Page Numbers: pp.313-320
  • Keywords: Business excellence model, EFQM, Matrix reflections method, Quality improvement tools
  • Dokuz Eylül University Affiliated: Yes

Abstract

The EFQM Excellence Model is a framework that helps organizations to achieve competitive advantage by measuring where they are on their path to excellence. However, it does not tell the organization what to do or how it should manage any of these areas. In this study, we suggest a structure to overcome this gap. We present a method, matrix reflections, to find a tool set that can be used for designing improvement approaches in order to reach desired results.