Akademik Veri Yönetim Sistemi
Transactions on Maritime Science, cilt.11, sa.2, ss.1-19, 2022 (ESCI)
Port
relations with port users are essential for overall supply chain functioning, as the
roles assigned to ports
grow every day.
While port supply
chain transactions are
generally conducted using
contractual governance
mechanisms, ports need to develop relational norms to keep their relations with
port users at a high level, helping the ports
realize their desired performance levels. This study aims to show the role of
relational norms through the classification of domains they
are manifested in. The goal of the classification is to unravel the specific domain of
each norm in terminal operating company-liner shipping agency
relations by exploring their occurrence and functioning. The data were
gathered through interviews with professionals from terminal operating companies
in Aliaga and liner shipping agencies that use at least one of these
terminals. Study results show
that the norms
“flexibility” and “solidarity”
are manifested as the financial
and operational parts
of the relation, while
the norm “information
sharing” is closely
related to the
effective use of
information exchange platforms and the
quality of exchanged information. The
findings show how relational norms can add value to relationship
performance in contract-based port supply chain relations.