Research Information System
32nd European Conference on Operational Research (EURO 2022), Espoo, Finland, 3 - 06 July 2022, pp.250, (Summary Text)
Kacem Addaoud, Sabri Erdem
The main contribution of this study is creating a functional pandemic
and a real-time dashboard in the context of healthcare. The pandemic dashboard contains quality measures that help managers, doctors, nurses, and support staff, from different levels (Administration
Unit, Intensive Care, General Care, Emergency, Pandemic unit) answer
high value questions based on the analyses provided. Through a theoretical background research, the paper analyzed the relevant theories
that are engaged in creating a functional dashboard for pandemic disease in a hospital; the Feedback intervention theory (FIT), Incremental model of the Decision-making theories, Crisis management model,
Stakeholder theory, and the Cognitive fit theory. The data collection
mode was through questionnaires, which included 40 different questions. The 40 questions were representation of the 40 different KPIs
to be included on the dashboard. The participants for the research
were employees 7 different hospitals across the Algerian cities, whom
are categorized into various pandemic levels; including administration
unit, intensive care, general care, emergency, and pandemic services.
Under each pandemic level, there various categories of employees positions; including managers, doctors, nurses, and support employees.
The functional pandemic dashboard created contains some basic functional features; Real-time notifications and alerts, scenario analyses,
and drill-down capabilities.