FACILITIES, vol.35, pp.486-510, 2017 (ESCI)
Article / Article
Emerging Sources Citation Index (ESCI), Scopus
Cluster analysis, Taiwan, Service quality, Importance-performance analysis, Theme parks, Visitor satisfaction, Visitor segmentation, Time cost, IMPORTANCE-PERFORMANCE, SATISFACTION, SCALE, INTENTION, MODEL
Dokuz Eylül University Affiliated:
Purpose - The aim of this study was to investigate the differences in the perception of service quality among various demographic and behavioural visitor segments within the theme park tourism market.