What determines user satisfaction in ERP projects: Benefits, barriers or risks?

SAATÇIOĞLU Ö. Y.

4th European and Mediterranean Conference on Information Systems, EMCIS 2007, Valencia, İspanya, 24 - 26 Haziran 2007, ss.621-6212 identifier

  • Yayın Türü: Bildiri / Tam Metin Bildiri
  • Cilt numarası:
  • Basıldığı Şehir: Valencia
  • Basıldığı Ülke: İspanya
  • Sayfa Sayıları: ss.621-6212
  • Anahtar Kelimeler: ERP, ERP barriers, ERP benefits, ERP risks, User satisfaction in ERP projects
  • Dokuz Eylül Üniversitesi Adresli: Evet

Özet

ERP systems are cost and complex systems. They require heavy investments. However, post implementation reviews of ERP projects are not commonly realized, though, they may give insights about what to do with benefits, barriers and risks. First, the research conducted a literature review on ERP benefits, barriers and risks. Second, benefits, barriers and risks are checked with their effects on user satisfaction in ERP projects.