Evaluation of expected and perceived of quality of service with the SERVQUAL scale: The case of a private physical therapy and rehabilitation center

Gullu O., TEKİNDAL M., Tekindal M. A., Yazici A. C.

BIOMEDICAL RESEARCH-INDIA, vol.28, no.2, pp.711-715, 2017 (SCI-Expanded) identifier identifier

  • Publication Type: Article / Article
  • Volume: 28 Issue: 2
  • Publication Date: 2017
  • Journal Indexes: Science Citation Index Expanded (SCI-EXPANDED), Scopus, Academic Search Premier, Chemical Abstracts Core
  • Page Numbers: pp.711-715
  • Keywords: Quality of service, Physical therapy and rehabilitation center, SERVQUAL method, CONSUMER PERCEPTIONS
  • Dokuz Eylül University Affiliated: No


Purpose: Quality of service is one of the important factors that influence the success of enterprises operating in the health sector. Besides enterprises providing products, the enterprises providing services are also affected by competition in today's world, in which competition increases rapidly and competition conditions become more difficult every day. Therefore, it can be said that increasing quality of service is one of the ways of gaining a strategic competitive advantage.