BIOMEDICAL RESEARCH-INDIA, cilt.28, sa.2, ss.711-715, 2017 (SCI-Expanded)
Purpose: Quality of service is one of the important factors that influence the success of enterprises operating in the health sector. Besides enterprises providing products, the enterprises providing services are also affected by competition in today's world, in which competition increases rapidly and competition conditions become more difficult every day. Therefore, it can be said that increasing quality of service is one of the ways of gaining a strategic competitive advantage.