The effects of tourist incivility, job stress and job satisfaction on tourist guides' vocational commitment
Copy For Citation
AKGÜNDÜZ Y., ESER S.
JOURNAL OF HOSPITALITY AND TOURISM INSIGHTS, 2020 (ESCI)
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Publication Type:
Article / Article
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Publication Date:
2020
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Doi Number:
10.1108/jhti-07-2020-0137
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Journal Name:
JOURNAL OF HOSPITALITY AND TOURISM INSIGHTS
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Journal Indexes:
Emerging Sources Citation Index (ESCI)
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Keywords:
Tourist incivility, Job stress, Job satisfaction, Vocational commitment, Tourist guide, Turkey, ORGANIZATIONAL COMMITMENT, CUSTOMER INCIVILITY, EMOTIONAL EXHAUSTION, OCCUPATIONAL STRESS, EMPLOYEE, WORK, METAANALYSIS, HOSPITALITY, PERFORMANCE, BEHAVIOR
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Dokuz Eylül University Affiliated:
Yes
Abstract
Purpose - This empirical study explored how tourist incivility, job stress and job satisfaction affect tourist guides' vocational commitment.