The effects of tourist incivility, job stress and job satisfaction on tourist guides' vocational commitment

AKGÜNDÜZ Y., ESER S.

JOURNAL OF HOSPITALITY AND TOURISM INSIGHTS, 2020 (ESCI) identifier

  • Yayın Türü: Makale / Tam Makale
  • Basım Tarihi: 2020
  • Doi Numarası: 10.1108/jhti-07-2020-0137
  • Dergi Adı: JOURNAL OF HOSPITALITY AND TOURISM INSIGHTS
  • Derginin Tarandığı İndeksler: Emerging Sources Citation Index (ESCI)
  • Anahtar Kelimeler: Tourist incivility, Job stress, Job satisfaction, Vocational commitment, Tourist guide, Turkey, ORGANIZATIONAL COMMITMENT, CUSTOMER INCIVILITY, EMOTIONAL EXHAUSTION, OCCUPATIONAL STRESS, EMPLOYEE, WORK, METAANALYSIS, HOSPITALITY, PERFORMANCE, BEHAVIOR
  • Dokuz Eylül Üniversitesi Adresli: Evet

Özet

Purpose - This empirical study explored how tourist incivility, job stress and job satisfaction affect tourist guides' vocational commitment.