The effects of tourist incivility, job stress and job satisfaction on tourist guides' vocational commitment

AKGÜNDÜZ Y., ESER S.

JOURNAL OF HOSPITALITY AND TOURISM INSIGHTS, vol.5, pp.186-204, 2022 (ESCI, Scopus) identifier identifier

  • Publication Type: Article / Article
  • Volume: 5
  • Publication Date: 2022
  • Doi Number: 10.1108/jhti-07-2020-0137
  • Journal Name: JOURNAL OF HOSPITALITY AND TOURISM INSIGHTS
  • Journal Indexes: Emerging Sources Citation Index (ESCI), Scopus
  • Page Numbers: pp.186-204
  • Keywords: Tourist incivility, Job stress, Job satisfaction, Vocational commitment, Tourist guide, Turkey, ORGANIZATIONAL COMMITMENT, CUSTOMER INCIVILITY, EMOTIONAL EXHAUSTION, OCCUPATIONAL STRESS, EMPLOYEE, WORK, METAANALYSIS, HOSPITALITY, PERFORMANCE, BEHAVIOR
  • Dokuz Eylül University Affiliated: Yes

Abstract

Purpose - This empirical study explored how tourist incivility, job stress and job satisfaction affect tourist guides' vocational commitment.