The effects of tourist incivility, job stress and job satisfaction on tourist guides' vocational commitment
JOURNAL OF HOSPITALITY AND TOURISM INSIGHTS, 2020 (ESCI)
Article / Article
JOURNAL OF HOSPITALITY AND TOURISM INSIGHTS
Emerging Sources Citation Index (ESCI)
Tourist incivility, Job stress, Job satisfaction, Vocational commitment, Tourist guide, Turkey, ORGANIZATIONAL COMMITMENT, CUSTOMER INCIVILITY, EMOTIONAL EXHAUSTION, OCCUPATIONAL STRESS, EMPLOYEE, WORK, METAANALYSIS, HOSPITALITY, PERFORMANCE, BEHAVIOR
Dokuz Eylül University Affiliated:
Purpose - This empirical study explored how tourist incivility, job stress and job satisfaction affect tourist guides' vocational commitment.