Conflicts Encountered with Bridge Team from the Perspective of Vessel Traffic Service Operators: A Research Within E-Navigation Concept

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Arslan E., Nas S.

Transactions on Maritime Science, vol.11, no.1, pp.247-256, 2022 (ESCI)

  • Publication Type: Article / Article
  • Volume: 11 Issue: 1
  • Publication Date: 2022
  • Doi Number: 10.7225/toms.v11.n01.018
  • Journal Name: Transactions on Maritime Science
  • Journal Indexes: Emerging Sources Citation Index (ESCI), Scopus
  • Page Numbers: pp.247-256
  • Dokuz Eylül University Affiliated: Yes


The   hazards   that   threaten   marine   navigation   safety   in   the  intensive  routes  and  critical  straits  need  to  be  managed  effectively.  To  manage  these  risks,  the  concept  of  e-navigation  has  been  offered  to  all  stakeholders  of  marine  transportation.  E-navigation  basically  aims  to  organize,  serve,  and  exchange  marine   information   systematically.   It   is   considered   that   the   relations  between  the  stakeholders  may  constitute  significant  conflicts  in  exchanging  marine  information.  The  main  purpose  of   this   study   is   to   reveal   the   sources   of   conflicts   and   risk   scores  on  navigation  operations  encountered  with  the  bridge  team  from  the  perspective  of  vessel  traffic  services  operators  (VTSOs).  In  order  to  determine  the  sources  of  the  conflicts,  the  conflict-related   literature   has   been   thoroughly   reviewed,   a   semi-structured  interview  form  was  developed,  and  the  VTS  supervisors  have  been  interviewed.  In  discovering  the  sources  of  conflicts,  content  analysis  has  been  carried  out  from  the interviews.  The  findings  have  been  discussed  with  the  relevant  experts, and risk scales have been developed to evaluate the risks of conflicts. The frequency of conflicts and the results have been evaluated by the VTSOs employed at the Center of VTS in İstanbul, and risk scores have been defined. The risk scores related to the conflicts indicated on the risk matrix and e-navigation designed solutions   have   been   compared   and   discussed.   The   findings   reveal that there are certain similarities between the high-scored risks  regarding  communication  quality  and  reporting  systems.  Although  e-navigation  solutions  focus  on  improving  technical  issues. Conflicts caused by interpersonal, cognitive, and personal features  that  are  not  covered  by  e-navigation  solutions  have  an  important place among the conflict sources.