Customer-driven Process Improvement in a Shipping LineCompany

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KAPUÇUGİL İKİZ A., ÖZDAĞOĞLU G.

14th International Symposium on Quality Function Deployment, Pekin, China, 01 September 2008

• Publication Type: Conference Paper / Full Text
• City: Pekin
• Country: China
• Dokuz Eylül University Affiliated: Yes