The impact of perceived price justice and satisfaction on loyalty: the mediating effect of revisit intention


Cakici A. C., AKGÜNDÜZ Y., YILDIRIM O.

TOURISM REVIEW, vol.74, no.3, pp.443-462, 2019 (SSCI) identifier identifier

  • Publication Type: Article / Article
  • Volume: 74 Issue: 3
  • Publication Date: 2019
  • Doi Number: 10.1108/tr-02-2018-0025
  • Journal Name: TOURISM REVIEW
  • Journal Indexes: Social Sciences Citation Index (SSCI), Scopus
  • Page Numbers: pp.443-462
  • Keywords: Loyalty, Customer satisfaction, Revisit intention, Restaurant management, Perceived price justice, WORD-OF-MOUTH, CUSTOMER SATISFACTION, SERVICE QUALITY, BEHAVIORAL INTENTIONS, FAIRNESS PERCEPTIONS, RESTAURANT, MODEL, ANTECEDENTS, HOTEL, CONSEQUENCES
  • Dokuz Eylül University Affiliated: Yes

Abstract

Purpose The purpose of this study was to examine the relationships between perceived price justice, satisfaction, revisit intention and loyalty among restaurant customers, specially the mediating effect of revisit intention in the relationship between perceived price justice, satisfaction and loyalty.