Akademik Veri Yönetim Sistemi
12th International Symposium on Intelligent Manufacturing and Service Systems, Sakarya, Türkiye, 26 - 28 Mayıs 2023, ss.683-692
In
today's technology age, digitalization, which aims to enable institutions to
carry out their processes independently of time and space, can be briefly
summarized as transferring physically carried out processes to electronic
environment, monitoring and managing from there. In this study, a model has
been proposed for the Student Affairs Unit, which operates within the Faculty
of Economics and Administrative Sciences of Dokuz Eylül University, to move its
communication with the students to the digital environment. The proposed model
is web-based and sensitive to different screen sizes, which requires user
authentication for the current students. The model includes two different
functions. The first function is to create and categorize the frequently
answered questions (FAQs) for the faculty and present them to the students with
a user-friendly design. The other one includes the process where the student
can submit a request as a ticket for the subject to consult for the situations
other than the FAQs, and the request is answered by the relevant personnel in
the student affairs unit. The proposed model provides business analytics
information in the form of response times for requests, requests according to
departments, and requests according to categories, in order to be beneficial
for Managers as well.