Evaluation of web site quality: A case study on decision support systems

Saatçioǧlu Ö. Y., Özmen Ö., Arbak Y.

3rd European and Mediterranean Conference on Information Systems, EMCIS 2006, Alicante, Spain, 6 - 07 July 2006 identifier

  • Publication Type: Conference Paper / Full Text
  • City: Alicante
  • Country: Spain
  • Keywords: Decision support systems, Information quality, System quality, Web site quality
  • Dokuz Eylül University Affiliated: Yes


This article tried to answer the question: "Can WWW be an educational tool?". With the advent of WWW since 90's, there have been a massive creation on the Web. Accordingly, a great deal of researches have been conducted on various features of web sites. One of the main research areas was quality of web sites because of the publishing nature of Web. Though research about web site quality was of concern for a long time in literature, it is still in debate. Web site quality is also a part of information literacy. Therefore, an application about web site quality was deemed important. The web sites in question were about decision support systems. This study investigated Web site quality in two components: information quality and system quality, respectively. A questionnaire having close-ended and open-ended questions was used. The closed-ended questions were about information quality and system quality. Open-ended question aimed to get a subjective evaluation of web sites. 10 web sites were evaluated by 13 graduate students.