Design and Implementation of Help Desk System on the Effective Focus of Information System

Serbest S., GÖKŞEN Y., DOĞAN O., Tokdemir A.

7th International Conference on Economies of Balkan and Eastern Europe Countries in the Changed World (EBEEC), Kavala, Yunanistan, 8 - 10 Mayıs 2015, cilt.33, ss.461-467 identifier

  • Yayın Türü: Bildiri / Tam Metin Bildiri
  • Cilt numarası: 33
  • Doi Numarası: 10.1016/s2212-5671(15)01729-3
  • Basıldığı Şehir: Kavala
  • Basıldığı Ülke: Yunanistan
  • Sayfa Sayıları: ss.461-467
  • Anahtar Kelimeler: FAQ system, Web Help Desk, IT, HTML 5, Php
  • Dokuz Eylül Üniversitesi Adresli: Evet

Özet

Fast development and change in Information Technologies requires organizations use "Help Desk Systems" (FAQS). These systems make people learn the information about the system's overall structure after entering the system and with the help of this structure they can be told the process of the frequently asked questions step by step. The purpose of this study is to shorten the orientation time of the FAQS installed along with the increasing amount of countries that the Schneider Electric information technology department serves and to switch to a live system without reducing service quality and with minimal job loss. The aims of this project are as follows: