Short-term rental market crisis management during the COVID-19 pandemic: Stakeholders' perspectives
INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT, cilt.102, 2022 (SSCI, Scopus)
- Yayın Türü: Makale / Tam Makale
- Cilt numarası: 102
- Basım Tarihi: 2022
- Doi Numarası: 10.1016/j.ijhm.2022.103147
- Dergi Adı: INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT
- Derginin Tarandığı İndeksler: Social Sciences Citation Index (SSCI), Scopus, CAB Abstracts, Hospitality & Tourism Complete, Hospitality & Tourism Index, Psycinfo, Veterinary Science Database
- Anahtar Kelimeler: Airbnb, Booking.com, COVID-19, Crisis management, Short-term rentals, Stakeholders
- Dokuz Eylül Üniversitesi Adresli: Evet
Özet
Contingency plans and crisis management strategies have been implemented by the short-term rental industry to deal with the COVID-19 pandemic. This paper examines the strategies adopted by three key groups of stakeholders: short-term rental platforms (e.g. Airbnb, Booking.com), service providers (represented by property management companies and short-term rental associations) and policymakers/tourism experts. The professional service providers, in particular, constitute a significant share of the short-term rental industry, but have not received much scholarly attention. In this respect, our study fills this gap by bringing attention to unexplored segments of the short-term rental industry. By examining and comparing the responses from these key groups, the paper contributes to the ongoing research about the workings of the short-term rental industry and its responses to the COVID-19 crisis.