Short-term rental market crisis management during the COVID-19 pandemic: Stakeholders' perspectives


Miguel C., Pechurina A., KIRKULAK ULUDAĞ B., Drotarova M. H., Dumancic K., Braje I. N., ...More

INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT, vol.102, 2022 (SSCI) identifier identifier

  • Publication Type: Article / Article
  • Volume: 102
  • Publication Date: 2022
  • Doi Number: 10.1016/j.ijhm.2022.103147
  • Journal Name: INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT
  • Journal Indexes: Social Sciences Citation Index (SSCI), Scopus, CAB Abstracts, Hospitality & Tourism Complete, Hospitality & Tourism Index, Psycinfo, Veterinary Science Database
  • Keywords: Airbnb, Booking.com, COVID-19, Crisis management, Short-term rentals, Stakeholders, QUALITATIVE RESEARCH, TOURISM, IDENTIFICATION, QUESTIONS, SALIENCE, INDUSTRY, IMPACTS, ELITE
  • Dokuz Eylül University Affiliated: Yes

Abstract

Contingency plans and crisis management strategies have been implemented by the short-term rental industry to deal with the COVID-19 pandemic. This paper examines the strategies adopted by three key groups of stakeholders: short-term rental platforms (e.g. Airbnb, Booking.com), service providers (represented by property management companies and short-term rental associations) and policymakers/tourism experts. The professional service providers, in particular, constitute a significant share of the short-term rental industry, but have not received much scholarly attention. In this respect, our study fills this gap by bringing attention to unexplored segments of the short-term rental industry. By examining and comparing the responses from these key groups, the paper contributes to the ongoing research about the workings of the short-term rental industry and its responses to the COVID-19 crisis.