Improving Histopathology Laboratory Productivity: Process Consultancy and A3 Problem Solving

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YÖRÜKOĞLU K., ÖZER E., Alptekin B., Ocal C.

TURKISH JOURNAL OF PATHOLOGY, vol.33, no.1, pp.47-57, 2017 (ESCI) identifier identifier identifier

  • Publication Type: Article / Article
  • Volume: 33 Issue: 1
  • Publication Date: 2017
  • Doi Number: 10.5146/tjpath.2016.01375
  • Journal Name: TURKISH JOURNAL OF PATHOLOGY
  • Journal Indexes: Emerging Sources Citation Index (ESCI), Scopus, TR DİZİN (ULAKBİM)
  • Page Numbers: pp.47-57
  • Keywords: Quality control, Histopathology, Internal-external control, SURGICAL PATHOLOGY, ANATOMIC PATHOLOGY, QUALITY ASSURANCE, PRODUCTION SYSTEM, REDUCTION, DEFECTS
  • Dokuz Eylül University Affiliated: Yes

Abstract

Objective: The ISO 17020 quality program has been run in our pathology laboratory for four years to establish an action plan for correction and prevention of identified errors. In this study, we aimed to evaluate the errors that we could not identify through ISO 17020 and/or solve by means of process consulting. Process consulting is carefully intervening in a group or team to help it to accomplish its goals.