The relationship between emotional labor, job stress and job satisfaction in midwifery

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Journal of Nursing and Midwifery Sciences, vol.9, no.1, pp.24-34, 2022 (ESCI)


Context: Midwives provide intensive emotional labor for women and their families during periods of

emotional changes, such as pregnancy and childbirth.

Aims: The relationship between midwives’ job stress, job satisfaction, and emotional labor was investigated.

Setting and Design: This cross‑sectional study included 198 midwives from public hospital in Turkey in 2019

Material and Methods: In this study, 198 participants were selected through simple random sampling. The

data collection tools used were a sociodemographic questionnaire, the Emotional Labor Scale, the Perceived

Stress Scale, and the Minnesota Job Satisfaction Scale.

Statistical Analysis Used: Descriptive data are presented as mean, standard deviation, number, and

percentage. In the statistical analysis of the data, an independent sample t‑test, multiple regression analysis,

and Pearson correlation analysis were used.

Results: In the multiple regression analysis, there was a significantly negative correlation (β: −0.144,

P = 0.025) between the surface acting subscale of emotional labor and job satisfaction, a positive correlation

with deep acting (β: 0.148, P = 0.038), a positive correlation with emotional effort (β: 0.371, P < 0.025), a

negative and significant relationship with a lack of staff (β: −0.227, P < 0.001) and a positive correlation with

the number of patients (β: 0.244, P < 0.001). In addition, there was a positive and significant relationship with

deep acting, a positive and significant relationship with perceived stress (β: 0.146, P = 0.036), a positive and

significant relationship with surface acting (β: 0.246, P = 0.001) and a positive and significant relationship

with emotional effort (β: 0.358, P < 0.001). There was a statistically significant positive correlation between

the emotional effort and deep acting (β: 0.415, P = 0.001) and surface acting (β: 0.317, P = 0.001) scores.

Conclusions: It was found that the emotional labor subscales affect each other, and a positive correlation

between surface acting, deep acting, and emotional effort was found. A slightly positive and significant

correlation between emotional effort and job satisfaction was found. A positive correlation was found

between surface acting and perceived stress.