How Demographic Factors Affect Job Satisfaction in Shipping Agencies?: A Research Through izmir-Based Liner Shipping Agencies

Creative Commons License

Baran E., Arabelen G.

JOURNAL OF ETA MARITIME SCIENCE, vol.6, no.3, pp.229-242, 2018 (ESCI) identifier

  • Publication Type: Article / Article
  • Volume: 6 Issue: 3
  • Publication Date: 2018
  • Doi Number: 10.5505/jems.2018.64326
  • Journal Indexes: Emerging Sources Citation Index (ESCI), TR DİZİN (ULAKBİM)
  • Page Numbers: pp.229-242
  • Keywords: Job Satisfaction, Ship Agency, Liner Shipping, Demographic Factors, Quantitative Research
  • Dokuz Eylül University Affiliated: Yes


In the globalization and severe competitive environment, especially service organizations in maritime industry can survive only if they offer better services via their employees. High-performance of employees can lead them to organizational success and improve their competitiveness. So as service providers, the employees' satisfaction and motivations become more important in service organizations. This paper aims to measure the job satisfaction level of employees in liner ship agencies operating in Izmir. In addition, whether the job satisfaction levels differ according to demographic characteristics is investigated. In order to reach the aim of the research, as a quantitative research method, the survey method has been used. Collected data have been analyzed by SPSS 20.0 and Amos software programs. The research findings have revealed that the less satisfied items are compensation and advancement, and the more satisfied items are job security and co-worker items. And also, some differences have been observed between demographic characteristics of respondents and their job satisfaction. This research is thought to have a contribution to liner shipping sector and the literature related to the subject.