Gidener, N. G. And Morcote Santos, I. C. Airline Customer Complaints During the COVID-19 Pandemic: The Case of Turkey-Based Airlines. 2022. In Challenges and Opportunities for Transportation Services in the Post-COVID-19 Era , IGI GLOBAL, Nancy, 155-175.

Gidener, N. G., & Morcote Santos, I. C., (2022). Airline Customer Complaints During the COVID-19 Pandemic: The Case of Turkey-Based Airlines. Challenges and Opportunities for Transportation Services in the Post-COVID-19 Era (pp.155-175), Nancy: IGI GLOBAL.

Gidener, NAZLI, And ITIR CEREN MORCOTE SANTOS. "Airline Customer Complaints During the COVID-19 Pandemic: The Case of Turkey-Based Airlines." In Challenges and Opportunities for Transportation Services in the Post-COVID-19 Era , 155-175. Nancy: IGI GLOBAL, 2022

Gidener, NAZLI G. And Morcote Santos, ITIR C. . "Airline Customer Complaints During the COVID-19 Pandemic: The Case of Turkey-Based Airlines." Challenges and Opportunities for Transportation Services in the Post-COVID-19 Era , IGI GLOBAL, 2022, pp.155-175.

Gidener, N. G. And Morcote Santos, I. C. (2022) "Airline Customer Complaints During the COVID-19 Pandemic: The Case of Turkey-Based Airlines", Challenges and Opportunities for Transportation Services in the Post-COVID-19 Era . Nancy: IGI GLOBAL.

@bookchapter{bookchapter, author ={NAZLI GÜLFEM GİDENER And author ={ITIR CEREN MORCOTE SANTOS}, chaptertitle={Airline Customer Complaints During the COVID-19 Pandemic: The Case of Turkey-Based Airlines}, booktitle={ Challenges and Opportunities for Transportation Services in the Post-COVID-19 Era}, publisher={IGI GLOBAL}, city={Nancy},year={2022} }