Ö. ÖZGEN And S. DUMAN KURT, "Drivers of Positive and Negative Emotions after Service Recovery," Third Biennial International Conference on Services Marketing , İzmir, Turkey, pp.239-246, 2011
ÖZGEN, Ö. And DUMAN KURT, S. 2011. Drivers of Positive and Negative Emotions after Service Recovery. Third Biennial International Conference on Services Marketing , (İzmir, Turkey), 239-246.
ÖZGEN, Ö., & DUMAN KURT, S., (2011). Drivers of Positive and Negative Emotions after Service Recovery . Third Biennial International Conference on Services Marketing (pp.239-246). İzmir, Turkey
ÖZGEN, ÖZGE, And SUMEYRA DUMAN. "Drivers of Positive and Negative Emotions after Service Recovery," Third Biennial International Conference on Services Marketing, İzmir, Turkey, 2011
ÖZGEN, ÖZGE And DUMAN KURT, SUMEYRA. "Drivers of Positive and Negative Emotions after Service Recovery." Third Biennial International Conference on Services Marketing , İzmir, Turkey, pp.239-246, 2011
ÖZGEN, Ö. And DUMAN KURT, S. (2011) . "Drivers of Positive and Negative Emotions after Service Recovery." Third Biennial International Conference on Services Marketing , İzmir, Turkey, pp.239-246.
@conferencepaper{conferencepaper, author={ÖZGE ÖZGEN And author={SUMEYRA DUMAN}, title={Drivers of Positive and Negative Emotions after Service Recovery}, congress name={Third Biennial International Conference on Services Marketing}, city={İzmir}, country={Turkey}, year={2011}, pages={239-246} }