GİDENER, N. G. And MORCOTE SANTOS, I. C. Airline Customer Complaints During COVID-19 Pandemic the Case of Turkey-Based Airlines. 2022. In Challenges and Opportunities for Transportation Services in the Post-COVID-19 Era , IGI GLOBAL, 155-175.

GİDENER, N. G., & MORCOTE SANTOS, I. C., (2022). Airline Customer Complaints During COVID-19 Pandemic the Case of Turkey-Based Airlines. Challenges and Opportunities for Transportation Services in the Post-COVID-19 Era (pp.155-175), IGI GLOBAL.

GİDENER, NAZLI, And ITIR CEREN MORCOTE SANTOS. "Airline Customer Complaints During COVID-19 Pandemic the Case of Turkey-Based Airlines." In Challenges and Opportunities for Transportation Services in the Post-COVID-19 Era , 155-175. IGI GLOBAL, 2022

GİDENER, NAZLI G. And MORCOTE SANTOS, ITIR C. . "Airline Customer Complaints During COVID-19 Pandemic the Case of Turkey-Based Airlines." Challenges and Opportunities for Transportation Services in the Post-COVID-19 Era , IGI GLOBAL, 2022, pp.155-175.

GİDENER, N. G. And MORCOTE SANTOS, I. C. (2022) "Airline Customer Complaints During COVID-19 Pandemic the Case of Turkey-Based Airlines", Challenges and Opportunities for Transportation Services in the Post-COVID-19 Era . IGI GLOBAL.

@bookchapter{bookchapter, author ={NAZLI GÜLFEM GİDENER And author ={ITIR CEREN MORCOTE SANTOS}, chaptertitle={Airline Customer Complaints During COVID-19 Pandemic the Case of Turkey-Based Airlines}, booktitle={ Challenges and Opportunities for Transportation Services in the Post-COVID-19 Era}, publisher={IGI GLOBAL}, city={},year={2022} }